What are my rights if my flight’s delayed?

Posted 8 November, 2017 Sarah O'Brien, RAA Travel Consultant

Airlines generally try to help passengers as best they can when a flight’s been delayed.   If the delay’s within the airline’s control, some give food and drink vouchers if you’ve been waiting up to five hours. For delays of 12 hours or more, you might be put up in accommodation, or given transport to help you get around. Although in Australia, airlines aren’t actually legally required to do this, so check each of their policies. However, they’ll aim to book you on the next available flight if the delay’s their fault, like if the plane has mechanical or other safety issues.   If the new flight time isn’t suitable, ask about getting a refund or credit note. If the flight’s delayed or cancelled due to weather, travel insurance may help pay for accommodation. You can lodge flight delay complaints with the Airline Customer Advocate, but talk directly with the airline first to try and resolve any issues. Remember, it’s better to get to your destination safely, even if it does take a bit longer.