What do I do if my luggage is lost?

Posted 19 February, 2020 Loren Quinn

Anyone who’s lost a suitcase would be familiar with the frantic feeling that takes over as you realise you’re the last person at the baggage carousel.   Though it may be little consolation, you’re not alone. In 2019, more than 25.5 million pieces of luggage were delayed, damaged or lost, according to international air transport communications specialist SITA.   So, what can you do to prevent the loss of your precious cargo? And what do you do if it’s a no-show? First, ensure your bags are properly tagged and display your full name, phone number and address. Check-in as early as possible – this minimises the risk of luggage being misplaced by baggage staff in a hurry.   If you do find yourself staring at an empty carousel, make a beeline for the help desk in the airport’s baggage reclaim area. Staff will get you to fill out a property irregularity report. Ask for a copy before lodging and get the contact details of the staff member who helped you.   Next, ask what compensation or assistance your airline offers, then call your travel insurer to see what you’re covered for. If you need to buy essentials, make sure costs are reasonable and keep all receipts.