What should I know about getting my car serviced?
Knowing where and who to leave your car with is the first step. Many people think they have to go back to the dealer to keep the warranty intact, but you can choose any repairer to service your car, as long as they’re qualified and operate a registered business.
Tempting as it is to head to a repairer with really low prices, the cost will likely only cover an oil and filter change. Look for an RAA Approved Repairer, as they’re regularly audited by our experts, have agreed to follow our code of practice and maintain a fair price. Plus, if you’re not happy with the work, RAA can help you resolve the issue.
Before heading to the repairers, check your car inside and out, underneath and on top, for any existing damage. Check it again when you get the car back. If any damage – big or small – has accidentally occurred, raise it with the repairer while you’re still there. If the mechanic thinks extra repairs are needed, they must call you first, then you can ask for the price. Don’t feel pressured to give the immediate go-ahead. If you think the price sounds too high or you’re unsure if the work’s necessary, call us to find out whether it’s reasonable. You can even arrange for the repairer to contact our experts directly so we can determine if the extra work is needed and fairly priced.
If parts need replacing, ask whether genuine parts will be used, especially if your car’s still under warranty. You’re entitled to inspect the parts that’ve been replaced after they’re fitted. Also, ask for an itemised invoice, so you know what you’ve paid for.
Finally, check they’ve updated the service book (generally stored in the glove box) and that a report has been written up on the condition of the brakes and tyres. The sticker the repairer puts on your front windscreen will also remind you when your next scheduled service is due.